Locked out of account, not receiving SMS
Abgeschlossen
Hello,I have stopped receiving SMS verification codes for my account, I used to get them and haven't changed my addresses or phone number since I did.
I Saw I'm not the only one with this issue so I do recommend you include a warning for this when signing up for 2 factor verification.
The account from which I am sending this ticket isn't the one that is logged in to any of my devices or that stores all my passwords.
Currently this bug prevents me from adding devices, purchasing licenses and contacting support.
I've also tried reaching you through Facebook to evidently no avail so any response here would be very appreciated.
Thank you kindly.
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As I've seen it may be requested, you have my consent to open a support case and to contact me
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Hello Nadav,
Since you immediately gave us your declaration of consent to forward your contribution to the support team, we have made it available to them for further processing.
From there, you will be contacted at the e-mail address used here, so that the necessary data can be exchanged by e-mail in accordance with GDPR.Due to an increased volume of e-mail enquiries, there may be delays in processing your request. Thank you for your understanding.
If anything is still unclear, please let us know, we will be pleased to help.Best regards and have a nice weekend
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