App-Lock function not working

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Pascal Ziethe

• 24. Dezember 2022 13:50

I use Avira with the Security Pro License Version 7.16.2 on a Google Pixel 6a with the actual Android Version 13. I am using the Avira App-Lock with a pattern to protect different apps from opening like Gmail, Google Authenticator and Settings. In all cases the App opening is performed parallel to the pattern mask. The App shows just a black interface without allowing dircet access to the app itselfs. By performing a fast multiclick procedere on the inactive black app window I was able to unlock the App without using pattern. This was possible for Gmail, Settings and Google Authenticator. After this multiclick procedure I have full access to the app. This is a bug and works online and offline with or without netguard enabled.

Ja 0 Nein

• 

  Aryanna Powell

  • 4. Februar 2023 23:47

  im confused

  Ja 0 Nein
• 

  pascha45

  • 5. Februar 2023 07:52

  Hello Aryanna,

  With the information you have provided, we are unfortunately unable to understand your request.

  We have also seen that you have already contacted the support team. 
  You are writing here in the Avira Community, a public Avira forum. Unfortunately, we do not have access to your customer account. The publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly.

  Premium customers with a valid license and correct registration can contact the support team.  These license holders can contact the support team directly from the customer account under "SUPPORT", by email, chat or phone. Questions about the license or the installation can only be answered by the support team via your customer account by e-mail in accordance with GDPR. Thank you for your understanding.

  Kind regards and a nice Sunday

  Ja 0 Nein

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