Subscription resolved but no money get back

Beantwortet

Jaroslav typner

• 9. Februar 2023 13:57

Hello can you help me. Avira wrote me that they resolved my subscription, but after 24 day I still didn't recieve my money back. Support write me on email that was solved and close my request. And now I haven't any options to contact them...

Ja 0 Nein

• 

  pascha45

  • 10. Februar 2023 08:19

  Hello Jaroslav,

  We have forwarded your amount to the support team, as unfortunately, your request can only be clarified from there. Unfortunately, we do not have access to your customer account. The support team will get back to you via email in a GDPR-compliant manner. Thank you very much for your understanding.

  Best regards and have a nice weekend

  Ja 0 Nein

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