Change phone number
Beantwortet
I don't have access to the phone number linked to my previous Avira account which makes me unable to access it. How can I change my phone number?
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Hello Ian,
You are writing here in the Avira Community, a publicly accessible forum. Unfortunately, we do not have access to your customer account.
If you have not changed your telephone number in your customer account before the change, access to your customer account is no longer possible. Access to your customer account is only possible with the correct and current data (phone number!). Without updating your access data, the new phone number can now only be changed by the support team.
Avira is subject to the strict requirements of the GDPR regulations.
We would therefore open a one-time email ticket for you with the support, which will be sent to your email address used here. However, your consent is required for this. Please confirm that this is okay for you.
After you have submitted your declaration of consent, we will forward your e-mail so that you can exchange your current personal data with the support team in a GDPR-compliant manner.Best regards and have a nice weekend
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Hello pascha45,
Sorry for the late response. Yes, I do consent that you send me an email regarding changing of my phone number. Thanks a lot
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Hello Ian,
Thank you for your feedback.
With your consent, we have forwarded your contribution to update the new phone number in your customer account to the support team.The support team will contact you by e-mail.
Due to an increased number of e-mail enquiries, there may be delays in processing. Many thanks for your understanding.Best regards
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