I can't open e-mail messages.

Abgeschlossen

Armando Napoleão

• 17. Mai 2023 11:36

Good Morning.
I use my business email (email address has been removed), every day.
Today I logged into the email as usual but, Avira won't let me open any emails. 
I couldn't copy the message that appeared initially on the screen.
At this moment there is no longer any message on the screen, but I still can't open the email, as you can see in the picture.

I also have the anti-virus installed on my cell phone and I can open the emails.

What should I do?
Thank you very much

Ja 0 Nein

• 

  pascha45

  • 17. Mai 2023 18:43

  Hello Armando,

  We have removed your personal details for your security. Please never post personal data (email address) in a public forum.
  Here in the Avira Community, a publicly accessible forum, we unfortunately do not have access to your customer account or your installation. Questions about the license or problems with your email address can only be handled by the GDPR-compliant support via email.
  Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT".  Support can check your license, your installation and access data and then exchange your personal data with you via email in accordance with GDPR (installed Avira version, current details with version number of the OS). Thank you for your understanding.
  If anything is still unclear, please let us know, we will be pleased to help.

  Best regards

  Ja 0 Nein

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