Avira Phantom VPN Pro - what am I paying for ?

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Andy Wong

• 26. Juli 2023 16:07

hi, I have checked the paypal record. I am paying HKD 70 per month for "Avira Phantom VPN Pro" - but there is no Subscriptions in my Avira account.

If I click to VPN services,  I need to pay for another subscription to select the location.

So what is the monthly HKD 70 payment for  ?

Ja 0 Nein

• 

  pascha45

  • 26. Juli 2023 19:23

  Hello Andy,

  You are writing here in the Avira Community, a publicly accessible forum, we have neither access to your customer account nor to your installation.
  Did you enter your shipping address in the PayPal order process, see:

  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please log in with the email address you used to order the license.

  Why did Avira debit my account without my permission? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address. If it is not displayed, your access data is not correct.

  Questions about the licenses or payment processing can only be handled by you via GDPR-compliant support - which can be reached at the email address of the order with your subscription reference number via your Avira customer account by email, chat or (partly) phone. Thank you for your understanding.

  Best regards

  Ja 0 Nein

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