Locations
Abgeschlossen
Can't change location...
Keeps trying to sell me something I already have, instead of letting me change locations.
Customer service stinks..
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Hello James,
Please read your request and our response dated 8/9/2023, which you must have accidentally not read yet, see:
https://support.avira.com/hc/en-us/community/posts/17639704111761-VPN
If you have installed the Pro version according to the following instructions, your VPN Pro version should be displayed in your customer account, and you should not be offered the free version for purchase. Please check your registration for the Avira Pro Version:
How do I upgrade my Avira Phantom VPN Free to VPN Pro after the purchase? – Official Avira Support | Knowledgebase & Customer Support | AviraUnfortunately, we cannot understand your "Customer service stinks." You received an answer on 09.08.2023 - after not even 5 hours - and an illustrated instruction how to contact the support correctly.
You had already contacted the support team several times. Once again, it is recommended to continue contacting the support team in your self-created tickets, also to avoid duplicate processing. As we have already mentioned: The contact to your license can only be reached via your customer account and only GDPR-compliant via the support team. Avira is subject to and will comply with the requirements of the General Data Protection Regulation. The Avira Community Guidelines have already been made available to you for your information, as well as the illustrated correct way to contact support. Thank you for your understanding.
Kind regards
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