cancel order
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please cancel my order and rollback my payment,
I ordered at 9/18 and my subscription ID is 4xxxxxxx4,
ordered product is internet security version
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Hello Arthur,
You have already been informed about the processing of your personal data and licence matters, see:
https://support.avira.com/hc/de/community/posts/18695208717713-about-get-install-media-You can find illustrated instructions and forms on how to cancel your order at the bottom of this page:
Here you will find instructions on how to get a refund:Only the licence holder can make changes to his software ordered, we have no authorisation to do so here in the public community, nor do we have any data that is only deposited with the support in a GDPR-compliant manner and can only be processed in a GDPR-compliant manner by e-mail.
Thank you for your understanding.
Many greetings
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I Click Contact us here in the "FOR HOME" section.
but not appear following screen,
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Hello Arthur,
With the attached picture, you confirm that you are not correctly logged in to your Avira customer account with the email address used during the purchase of the subscription.
Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used during the purchase and is automatically activated under this and can be installed directly from there by clicking on "Install".
You have (1.) neither been in contact with the support team (Chat) nor are you now (2. ) correctly logged in here in the community, otherwise the following image would open:
Best regards0 -
Hi:
I had reply my feedbak at 9/21 PM 9:16,
do you receive it ?
and can you provide chinese support assistance my issue,
thanks!
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when I login my avira account screen as following, at Subscriptions tab there're no any order record on it,is it mean my order not successful ? if so why can I get subscription ID ?
I click support and click contact us here
it's still appear following screen, not the screen that you said.
summary above screen, is it mean my order not successful so there're no order record in your customer system ?maybe you can provide the URL that your screen, I can try it.0 -
Hello Arthur,
Your: "summary above screen, is it mean my order not successful so there're no order record in your customer system ?"
No, this means that the data for your licence was sent to you by e-mail and that you have to install it directly from there, i.e. the confirmation for the missing registration. Obviously, you have not carried out an installation from your customer account!
We have provided you with the installation instructions on 20.09.23. You have entered your subscription Id is 4xxxxxxxx in the chat, so you have received the confirmation of your licence, and it was made available to you for installation.
Every subscription purchased in the Avira online shop is assigned to your customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under Subscriptions with this e-mail address. It can be installed directly from there by clicking on "Install". If it is not displayed there, your access data to your customer account are not correct. You yourself have already entered the ID number, so you have the licence with data for installation!You have now sent us another image as confirmation, which only proves that you are not correctly logged in with the licence in your customer account.
In addition, you do not seem to have read our instructions on the Avira Community Guidelines. You write:
"and can you provide chinese support assistance my issue,"
In the Avira Community Guidelines already provided to you, it is stated, see:
Note
"We can only answer postings in German or English.
Postings in other languages will be removed without warning."Your question: "maybe you can provide the URL that your screen, I can try it."
No, we cannot provide the URL. This page opens automatically from your customer account under "SUPPORT" but only - again - after correct login! We have already provided you with the support image after a correct instruction on 20.9.23.You have received all the information, instructions and proof of your purchased licence for correct registration and installation from Avira and the community, but unfortunately you are ignoring them. Further pictures of your incorrect registration are pointless for us, they only prove our information about your missing registration!
Since it is not possible for you to install your licence on the basis of your confirmation e-mail with ID number and the "Install" button in your customer account (as shown here in your pictures), you should consider getting professional help to install it for you on the basis of your data. Your contribution is closed here.
Thank you for your understanding.Kind regards
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Hi:
I login My Avira Account, it's really show no "No active subscriptions", not as you said "every subscription purchased in the Avira online shop is assigned to your customer account"
as below screen I am login correct customer account, right ?
I remember the order can be canceled in 60 days, so I want to cancel order and subscription, please tell how to do, thank you.
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Hi:
I not installed my ordered product yet, I think you can confirm it from your system,so please help me cancel order and subscription and back refund, thank you very much.
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Hello Arthur,
Avira is subject to the strict requirements of the General Data Protection Regulation. Here, the Avira Community, we will adhere to these email GDPR-compliant required regulations on personal data and licences, i.e. only via email contact with Avira Support. All necessary instructions have been provided to you. Thank you for your understanding.
This post is closed for further comments.Kind regards
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