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PC/PHONE/LAPTOP COVER

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    pascha45

    Hello Robert,

    Unfortunately, we cannot understand your information. You have not provided any information about the instructions you have followed so far.
    You are writing here in a publicly accessible forum, we do not have access to your customer account, this is only possible from Avira Support. 

    You have already asked the Support to create a ticket for you. Furthermore, you will receive further information in your self-requested ticket, also to avoid duplicate processing. Thank you for your understanding.

    In the Avira Support Knowledge Base & Customer Support, you will find detailed and illustrated information on installing the Prime version:

    How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

    If anything is still unclear, please let us know and we will be happy to help.

    Best regards

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