Install Avira Prime problem

Abgeschlossen

蔡武男 蔡

• 29. Januar 2024 21:30

I I have purchase Avira Prime, the NO is 4xxxxxxx1. I will install this device, but it need me to pay the money again.

Ja 0 Nein

• 

  pascha45

  • 30. Januar 2024 10:50
  • Bearbeitet

  Hello 蔡武男 蔡,

  We have removed your Avira subscription reference number for your security.
  Please check your login in your Avira customer account, the data of your order will only be displayed there if you are logged in correctly.
  You have  2  e-mail addresses in your Avira customer account. Please log in to your Avira customer account with the email address you used to purchase the subscription. Please check whether this email address has already been verified by you.

  
  You have already tried to get help in the chat. The digital assistant Mark informs you that you are not logged in correctly: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services."  You have also already contacted support.

  Premium customers with a valid licence and correct registration can contact the support team directly from the Avira customer account under "SUPPORT": via email, support chat and (in some cases) telephone.

  Here you will find illustrated instructions on how to register and install the Avira Prime version:

  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  After following these instructions, your licence will be stored in your Avira customer account and can be installed directly from there. You will receive further information from the support team in your customer account.

  Kind regards

  Ja 0 Nein

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