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3 Kommentare

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    pascha45

    Hello Theofano,

    You are writing here in the Avira Community, a publicly accessible forum.  We do not have access or information about your Avira customer account and your Avira licence, nor about your purchased Avira installation and your installed OS with version information.

    The digital assistant Mark drew your attention to this: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services."  Access to the support team is possible with the correct login.

    Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under "SUPPORT": via email, support chat and (sometimes) telephone. 

    Perhaps someone here is reading your post and can use their experience to answer your question here.

    Best regards and have a nice Sunday

    0
  • Avatar
    THEOFANO BOUNARTZI

    Problem solved. I just had to re-install my licence. 

    0
  • Avatar
    pascha45

    Hello Theofano,

    Thank you for your positive feedback.

    If anything is still unclear, please let us know and we will be pleased to help.

    Best regards and have a nice Sunday

    0

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