Log in issues
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Hello
I am not able to access password manager (free version) when i enter my master password pin number Iet a message no internet connection this happen on both my android smartphone and tablet. it was working up to a couple of months ago.
Regards
Chris Hayes
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Hello Chris,
You are posting here in the Avira Community, a publicly accessible forum - an user2user forum.
You already posted a message to this topic on 29.7.24, to which we have already replied extensively. See:https://support.avira.com/hc/de/community/posts/27080082411537-Password-manager
You have contacted the support team. The digital assistant Mark also drew your attention to this: "I am here to help, but my assistance is limited to your subscription level." also, "If you have an account, please log in for premium support services." A satisfactory answer and help (and no unnecessary waste of time) is only possible with a registered licence.
Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under “SUPPORT”: via e-mail, support chat and (in some cases) telephone. Only Avira Support can be contacted with your questions about your installation or licence. Thank you for your understanding.
Kind regards
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How does your free platform promote moving to a paid subscription when you cannot login or access due to a system error? I have the same general issue that I have all of the passwords and have set up recovery on my mobile device. The avira platform is that there is "no internet connection"., which is not correct. The only option provided is for a full reset and you lose every password. No user wants to "choose" this when you have maintained the protocol for password recovery using the AVIRA platform.
Please advise.
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