Issue with receiving verification sms to login to the account
Abgeschlossen
I am Premium account user and recently I try to sign in to my account from a new machine and it fail because i never receive sms for the code verification.
I try to raise support but i have to login only can contact support. Is there opther way that i can contact Avira like email.
-
Hello Paul,
You are writing here in the Avira Community, a publicly accessible forum - an "user2user" forum. We have neither access to your Avira customer account and your Avira installation nor to your purchased Avira license with the data for your verification or even for 2FA data.
The publicly accessible Avira Community is unfortunately not a way to contact Avira Support. See the Avira Community guidelines: “How do I create a post? ⇒ Details matter"Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid license and correct registration for the purchased license can contact the Avira support team directly from the Avira customer account under “SUPPORT”; via email, support chat and (in some cases) telephone.
Only posts can be made in the publicly accessible Avira Community; no email contact is "technically" possible here.
The Avira Community is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation. Questions about the Avira license can only be answered via your license GDPR-compliant by e-mail via Avira Support. Thank you for your understanding.
You have already contacted Avira with different e-mail addresses, please check with which e-mail address your 2FA secured license was set up by you.Kind regards
0 -
The problem was i couldn't sing in, do you know what is the support email I can contact?
0 -
Hello Paul,
You have entered 2 e-mail addresses in your Avira customer account.
Please check whether both of the e-mail addresses you have entered have been correctly verified by you. This is the only way to access the email addresses you have entered.
Contact to your Avira customer accounts is only possible with correctly stored access data.
The Avira Community is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation. Questions about the Avira license can only be answered via your license GDPR-compliant by e-mail via Avira Support. Thank you for your understanding.
Kind regards
0
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.
Kommentare
3 Kommentare