2FA - What happens if i lose my phone?

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Permanently deleted user

• 6. August 2019 12:50

Hello Support,

i don`t see anything like Backup codes or alternative 2FA methods.

What happens if i lose my phone? It seems that there is no solution so the function can`t be used.

Best

Ja 0 Nein

• 

  Lukas Huptas

  • 7. August 2019 12:11

  Hello Dominic,

  If you're losing your cell phone which you use as TFA you need to get in touch with us directly. After some verification, we're able to deactivate TFA.

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

  Ja 0 Nein

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