Payment for Pro, but no service
Abgeschlossen
Hello, I pay 7,95 per month and the vpn tells me every day, my traffic is empty. I should upgrade to pro.
What th f*** I still upgraded!!!!!
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Hello Alexander,
Well, could you be so kind and provide us more details about your used operating system and how you subscribed?
Thank you in advance.
Best,
Arthur Lukas Huptas
Avira Community Manager
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2. Sep 2019 16:59:23 MESZ
Transaktionscode: 16L96188DT337132JI Paid
i used 1,44 GB of my monthly traffic of 1GB?
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Hello Alexander,
As we don't have access to your subscription we kindly ask you to provide this information:
- Which operating system are you using?
- Did you use it on several devices?
- How did you subscribe (App Store, e.g.)?
Best,
Arthur Lukas Huptas
Avira Community Manager
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Hello Alexander,
So we did some investigation and found your account. This account isn't activated at the moment, so you need to activate it. We've resent this mail again so after finish setup your account you can start using Avira Phantom VPN Pro.
Afterwards, please login into your account at the device you want to use Avira Phantom Pro.
Best,
Arthur Lukas Huptas
Avira Community Manager
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I tried to, but it doesn´t work. How should i activate it exactly?
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Hello Alexander,
Here you will find instructions for activating the Avira Phantom Pro license:
Is this answer helpful?
Kind regards0 -
No It was not helpful. It doesn´t work. I AM REGISTRED, at the bottom I can see my name...
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