Avira Support Collector: stuck at step 80 of 208

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Simone Pulcini

• 6. September 2019 20:31

Hi,

I'm trying to generate a support report with Avira Support Collector version 3.0.0.37 on a Windows 10 PC build 1903.18362.229. The tool is running since more than two hours and it's stucking at step 80 of 208  (Windows -> registry -> Network registry entries.

I'm running the tool in "default" mode on a Ryze 7 1700 octa core pc with 16gb of ram....task manager shows a task belonging to this app that is currently using 7% of cpu time.

I'm a bit scared about this huge running time even in "default" mode. I'll wait one more hour then I will give up sending the report to Avira support.

Simone

Ja 0 Nein

• 

  Lukas Huptas

  • 9. September 2019 13:57

  Hello Simone,

  Well depending on the system it could take a while to be complete. 

  Anyway, could you tell us why you need to run our Support Collector? Did you being adviced by one of our agents to do this? 

  Thank you in advance.

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

  Ja -1 Nein

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