Phantom VPN Pro license cannot be restored in apple store

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Tamas Toth

• 12. Oktober 2019 15:53

On my MAC 10.13.6 the Phantom VPN Pro stopped working and it does not restore the license I have purchased via Apple Store. The license is valid until 2020 Marc but the VPN says that I have reached the 100% limit like I was using a free version. 

I have tried to reinstall the app but it's always the same issue. 

Any immediate solution or should I request for a refund as the app is unusable?

 

Ja 0 Nein

• 

  Customer Service

  • 14. Oktober 2019 10:40

  Hello,

  our developers have made changes in the backend today that should fix the problem.

  Please restart the system once, then VPN should appear again in the Pro version.

   

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

  Ja 0 Nein
• 

  Tamas Toth

  • 14. Oktober 2019 23:04

  Hi Dominik, Thanks for the response. Unfortunately I still experience the same problem, namely the purchase cannot be restored for MacOS. Can you please advise on a step-by-step solution? 

  I have reinstalled the app, restarted the laptop but nothing helps.

   

  Ja 1 Nein
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  Permanently deleted user

  • 15. Oktober 2019 21:15

  Absolutely the same thing!

  Ja 0 Nein
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  Customer Service

  • 18. Oktober 2019 08:00

  Hello,
  
  I will check your issue intern again and answer you back in this case when I have further information
  
  

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

  Ja 0 Nein
• 

  Customer Service

  • 21. Oktober 2019 12:17

  Hello,
  
  Unfortunately, we need some additional information, which we can´t request on this public channel. Could you please write to us via facebook messenger and refer to this community post? 

  https://www.facebook.com/aviraDE/

  Thanks.

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

  Ja 0 Nein

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