VPN will no longer connect on any of my computers

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Victor Bennison

• 25. Oktober 2019 12:51

I have Avira Prime.  It was working fine until a day or two ago.  Anti-virus still works fine.  But VPN no longer will connect.  After I click "connect" it tries for a few seconds and then says "Disconnected.  Secure your private data".  I have no idea what that means.  I'm about to travel abroad and really want VPN.

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  Victor Bennison

  • 25. Oktober 2019 18:55

  I've uninstalled and reinstalled Phantom VPN.  Still no joy.

   

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  Customer Service

  • 28. Oktober 2019 08:36

  Hello Victor,
  
  it looks like another program is blocking the connection. Unfortunately, we will not be able to resolve this problem without further analysis. I ask you to contact our customer service directly. They have more possibilities for analysis than we do in the forum.
  You can contact them on the support page https://support.avira.com/hc/en-us under "Contact Avira"
  
  

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

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  Victor Bennison

  • 30. Oktober 2019 21:09

  I can connect if I choose a specific server, like New York City.  If I select 'Nearest server" (or whatever it says) it won't connect.

  - Victor

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  Customer Service

  • 31. Oktober 2019 08:18

  Hello Victor,
  
  

  as described before, we would have to make a more detailed analysis of your problem.
  Please contact our customer service colleagues directly, as they have the opportunity to send you our analysis tool and they can then analyse your behaviour in detail.
  
  

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

   

  Ja 0 Nein

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