"connection encryption not available"

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Permanently deleted user

• 25. Oktober 2019 21:52

VPN connection has not worked for more than a week on my Mac (OSX). Each time I try to activate the connection, the above message appears. Is Avira having difficulties that are being addressed or have you stopped offering the service?

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  Customer Service

  • 28. Oktober 2019 12:28

  Hello gklazar,

  can you attach a screenshot of the error message here in the comment?
  Of course, we don´t have stopped offering the service.
  
  

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

  Ja 0 Nein
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  Permanently deleted user

  • 28. Oktober 2019 20:14

  

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  Customer Service

  • 29. Oktober 2019 08:21

  Hello gklazar,
  
  please check your system, if you have installed another VPN, or if there are leftovers from an older VPN installation.
  If yes please uninstall/delete them.

  After that please perform an uninstallation, restart your system and install the VPN again.
  
  

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

  Ja 0 Nein

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