License related problem

8. November 2019 06:30
Bearbeitet

Hello,

sir i have purchased avira internet security suite for 3 years , but as soon as i restart my laptop without internet it ask me to purchase avira pro license, i dont know why, but again when i turn my internet on it shows me pro valid license again plz tell me whats happening.

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Kommentare

8 Kommentare

Customer Service

8. November 2019 09:59
Hello Divyanshu,

could you provide us a screenshot of the message together with the product ui, that we can analyze the situation better?

Best,

Dominik Klesel

Avira Customer Service Engineer
0
Divyanshu Mittal

8. November 2019 11:28
The 1st(First) picture i am sending with internet On

SEcond picture with internet off
0
Customer Service

8. November 2019 12:42
Hello Divyanshu,

please open the Antivirus and Sofwareupdater on the second situation without internet and check, if the programs are also showing the free version, or if you have here the pro version.

Best,

Dominik Klesel

Avira Customer Service Engineer
0
Divyanshu Mittal

9. November 2019 05:09
inisde software updater and antivirus pro. sir i want to know is everything fine because it is my first experience with avira
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Customer Service

11. November 2019 07:54
Hello Divyanshu,

both programs are in the pro version. So everything is normal. You get the "Get Pro" Button without a connection because the Avira overview checks your licensing via the internet. Here of course without the internet, it can´t verify if you have a connection and shows you the button.

But as proof in the screenshot, your programs are still in the pro version, so everything is fine. This is just a display error and does not affect the function of the programs.

Best,

Dominik Klesel

Avira Customer Service Engineer
0
Divyanshu Mittal

11. November 2019 08:39
Thanks a lot sir for clearing this out for me, I thought that maybe I am cheated by a seller as in india avira dont have telephone support or live chat with expert support , also I wish if we get a more cleaner and easier look for the antivirus as for the new user it's really confusing and complicated. Hope this should be fix in next product update.
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Rosario Enrico Petrungaro

11. November 2019 12:34
Buon giorno ho disinstallato antivirus avira ma risulta nella gestione attività del computer risulta ancora nel processo rallentando fortemente il computer come eliminarle? premetto che non intendo utilizzare il vostro software poichè microsoft me l'ha incluso nell'abbonamento licenza , Cordiali Saluti Petrungaro Rosario Enrico
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Customer Service

11. November 2019 13:12
Hello Rosario,

please open a new topic, because your inquiry isn´t related to the original one.

Also, please contact us in German or English.
Our Premium Customer Service is available also for French, Italian, Spanish and Portuguese languages and can be reached here: https://www.avira.com/en/support

Best,

Dominik Klesel

Avira Customer Service Engineer
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