Annual subsccription taken out of my credit card, but due to change of email cannot access my account

Permanently deleted user

• 27. November 2019 13:13

First took out Avira in 2014. Automatic renewal happening.  No emails from you because my email address has changed - and I cannot access My Avira account. I assume Avira is working on my machine, but can't be sure. Morag Smith

Ja 0 Nein

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  Permanently deleted user

  • 27. November 2019 13:15

  Thought this was a help site but it's just a share your post site. Where is Avira?

   

  Ja 0 Nein
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  Permanently deleted user

  • 27. November 2019 13:16

  Thought this was a help site but it's just a share your post site. Where is Avira?

  Ja 0 Nein
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  Customer Service

  • 28. November 2019 09:02

  Hello Morag.

  We are sorry that you are facing difficulties.

  Please keep in mind that we have over millions of customers and we cant help everyone instant. So sorry for the little delay and that you have to wait a little bit longer.

  I will write you you an email on your xxx@gmail.com Address, because we need some personal data which are not allowed to post here. So please answer to that email and we will find a solution for your problem.

   

  Best,

  Felix Bär

  Avira Customer Service Engineer

   

  Ja 0 Nein

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