Avira Phantom VPN - Unable to restore license
Abgeschlossen
Hi,
I had some problem with my Phantom VPN monthly subscription, it’s supposed to be automatically renewed (through Apple/Itunes) from 31st Oct,
But when I open the app on my iphone and my PC, shows that i wasn’t subscribed, and I’m unable to manually restore my license either (from ios & windows). Please help me.
Thks - Errik
my Devices :
- Windows 8.1
- Avira System tray
- Iphone 7 (Running iOS 13.1.3)
- Avira Phantom VPN (Ver 3.1.5)
-
Hello Errik,
First things first, please check if the license you try to use is still active and didn't expire yet.
To do so please log into your customer account under my.avira.com
If it is still valid I would suggest you try to login again on your iPhone by opening the VPN menu and clicking "Login" if possible.
Otherwise first log out and then log in again with your personal details.
Also please keep in mind that a license that was purchased through the Apple App Store is not compatible with your Windows device.
The only way to use one license on both devices is by purchasing it via avira.com or using our Prime license.
Thank you for the great amount of information you posted and have a good week,
Dominik Kowalski
Customer Service Engineer
0 -
Dear Dominik
Thank you for your swift responses ,
I have followed your instructions, and sure enough, says there I don’t have any subscriptions on Avira. :(This is different because Apple/iTunes still bill me for $8/month on the Phantom VPN app (subscription on all platforms) while you guys said that the ONLY valid way to purchase subscription is through avira.com.
Can you help me to restore my subscription?
I have the receipt for my monthly VPN subscription, but I’m unable to post it here, do I?
If the valid subscription can only be obtained straight from Avira, shouldn’t you be pulling subscription away from 3rd party provider (i.e Apple/iTunes) aside from one from Avira?
Waiting for your reply.
Warm Regards
Thank you,0 -
Hello Errik,
Thank you for the response and additional information.
So with all platforms I guess Apple means all mobile Apple platforms (in fact iOS), since they do not offer any other compatibility for their Apps.
To find out more about this subscription you need to go to your App Store directly and check your account where you can also see the purchases.
Either you then simply unsusbscribe or you try to login again on your mobile device. But this time you have to use the email-address you set up for your Apple-ID.
Also, it is still a valid subscription that Apple is selling, but we only provide the technical side of the App, everything else is up to them.
Best,
Dominik Kowalski
Customer Service Engineer
0 -
Dear Dominik
Thanks for your patronage, appreciate it,
First, please let me explain some things from your prior responses:
1. So with all platforms I guess Apple means all mobile Apple platforms (in fact iOS), since they do not offer any other compatibility for their Apps.
Maybe you should try look it up on iOS (phantom VPN 3.1.5), Open The App>Login>Get Pro>There’s three kind of in App subscription offered:
- On All iOS device (Monthly)
- On all devices (Monthly)
- On all devices (1 year)
Purchase made on any of these three should at least gave iOS access to pro license correct? but not on mine. Each time I hit the restore license, the Phantom VPN doesn’t turn into Pro, As if my apple subscription won’t translate to Avira. If I may note, this trouble starting to happen around Sept, some same time Avira release new build/UI for phantom VPN app (iOS).2. To find out more about this subscription you need to go to your App Store directly and check your account where you can also see the purchases.
Already did, says there :
Avira Phantom VPN Pro monthly subscription all platforms
Rp 95.000/Month
Next billing date: 11 dec 20193. Either you then simply unsusbscribe or you try to login again on your mobile device. But this time you have to use the email-address you set up for your Apple-ID.
Already tried that, doesn’t work, even tried unsubscribe-resubscribe gave the same disappointment.
4. Also, it is still a valid subscription that Apple is selling, but we only provide the technical side of the App, everything else is up to them.
I’ve contact apple/itunes customer support, this is their response:
If you’re having issues with this subscription, please contact the app’s developer directly, they may have more specific troubleshooting steps for their app. Click on the App Site button to open the developer's support page.
Why am I charged (for two months) to subscription that give me nothing? You are telling me to contact apple CS, and they tell me to call you instead? Which one is correct?.
Waiting for your reply,
Thank you,
0
Post ist für Kommentare geschlossen.
Kommentare
4 Kommentare