Unsubscribed but still money deducted monthly

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Permanently deleted user

• 13. Dezember 2019 04:36

Hello, 

Thou i unsubscribed the monthly billing. But still its deducted from my credit card. I see no subscription in my account but last night amount was deducted from my credit card. 

 

Please tell me how to stop it. 

 

Regards

 

Ja 0 Nein

• 

  Permanently deleted user

  • 13. Dezember 2019 06:44

  I have the same Problem and i dont find a support where i can call them

  Ja 0 Nein
• 

  pascha45

  • 13. Dezember 2019 07:22

  Hello Azwar,

  Hello Sadbraiin,

   

  You can get in touch with our Support Team if you've got a valid license:

  https://support.avira.com/hc/de 

  •  For Home 

  • Are you using a paid-for consumer product?

             E-Mail and Phone

  Kind regards

  Ja -1 Nein
• 

  Permanently deleted user

  • 13. Dezember 2019 07:25

  Hello, I just found the solution. 

  I just notices that i was able to unsubscribed form the google play store. The payment was made through google apps. From there i unsubscribed the payment. 

   

  And it is resolved. 

   

  Thanks

  Azwar 

  Ja 1 Nein
• 

  pascha45

  • 13. Dezember 2019 07:39

  Hello Azwar,

  Thanks for your feedback.
  If you have further questions please contact us again.

  Kind regards

  Ja 0 Nein

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