John Bridge
Abgeschlossen
Date 30/12/19
Today, I received my credit card statement that included a payment of £38.99 on 25/12/19
for Avira Antivirus. I have not ordered this and I have no license, In fact I do not want
it. Please cancel this Antivirus and repay an amount into my account.
Kind regards,
John Bridge
-
Hello John,
Please check your licenses in your customer account under subscriptions.
Deactivate all automatic license renewals, even older licenses must be deactivated. https://support.avira.com/hc/en-us/articles/360000924057-
You have 2 E-Mail addresses with Avira. Please make sure that you are logged in with the access data with which your subscription was purchased.
You can make a refund yourself: https://support.avira.com/hc/en-us/articles/360000744025- and also under "SUPPORT" in your customer account: https://support.avira.com/hc/en-us ⇒ CONTACT AVIRA. If you need further information, you can of course also contact our support team directly. There is access to your customer data - which is not possible here.
Kind regards and a Happy New Year.
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