Subscription is again not working

Daniel

• 27. Januar 2020 02:35

I already paid my monthly bill but the iphone app only shows the 1gb testversion. What should I do to get my pro version running? I tried to restore purchase in the app, no changes. Avira should think about reimbursing me for a couple of months since this is not the first time I cannot use the paid pro version, annoying!

Ja 0 Nein

• 

  Customer Service

  • 29. Januar 2020 09:13

  Hello Daniel.

  If you buyed the Program via the Apple Store, then we cant help you in this case, because the license is not synchronized with your system database.

  What you can do to solve the Problems in the future. Cancel the subscription from the apple store and order the programm directly from our Store. In that case we can always look into your data and give you exact help if there is any problems.

  For your problem now, try to uninstall the software again and to install it again / restore the purchase via the apple store and and check what happens.

   

  Best,

  Felix Bär

  Avira Customer Service Engineer

  Ja 0 Nein
• 

  Permanently deleted user

  • 9. Juni 2020 16:18

  I cannot acces VPN on any device my phone says only 100mb and can't do anything on amazon firestick Does not even show on my Windows 10 thinking off csncelling, your site is very misleading it is not really a VPN is it

  Mike stewart

  Ja 0 Nein

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