My Avira Page Keeps Reloading

Abgeschlossen

Choungnam Shin

• 1. April 2020 10:45

First of all, I deeply appreciate your amazing products. I just have one issue with your website, more specifically, My Avira page.

1) I live in South Korea and I use Firefox.
2) On your website "https://www.avira.com/", I click "My Account - Login".
3) Log in page appears on the screen.
4) I enter my email and password to log in.
5) Then... the page keeps reloading. I think it is related to the language or location setting because the address bar of my browser keeps changing between "https://my.avira.com/en/auth/login" and "https://my.avira.com/ko/auth/login" back and forth, continuously. In the end, there is no way for me to access My Avira page.

However, the log-in is actually successful. For example, I can access "https://support.avira.com/" page and I am logged in. (That is why I can write this post.) Also, I can log in from Avira applications.

I do not think this problem is related to my own laptop or browser. I tested different browser on my laptop and on my Android phone. The result is all same.

Can you please help me with this issue?
Thank you in advance.

Ja 0 Nein

• 

  Alessandro Melita

  • 22. Februar 2022 17:42

  I have the same problem
  If I try to log into the Avira Security App (iOS), it does not log in.
  I also paid for a Pro account. I would like it to work properly ...

  Ja 0 Nein
• 

  pascha45

  • 25. Februar 2022 17:24

  Hello Alessandro,

  Unfortunately, you have not provided us with any information without which we cannot get an idea.

  You are writing here in a public forum. We do not have access to your customer account.

  • Which OS is installed on your system (exact details with version number)?
  • Where did you purchase the license, in the Avira online store or in the App Store?
  • Is the license displayed in your customer account under subscriptions?
  • Do you get an error message?

  Please describe what you mean by does the login via the app not work.

  With the answers to the questions and precise descriptions of your issue, we'll help you with concrete instructions. Thank you for your understanding.

  Greetings and have a nice weekend

  Ja 0 Nein
• 

  Yilikal Ademe

  • 26. Dezember 2022 14:16

  I purchase avira pro but not compateble with my version macos10.13

   

  Ja 0 Nein
• 

  pascha45

  • 28. Dezember 2022 09:18
  • Bearbeitet

  Hello Yilikal Ademe,

  Here you will find the description of the compatibility of the older OS:
  Does Avira Security for Mac run on older operating systems? – Official Avira Support | Knowledgebase & Customer Support | Avira

  You are writing here in the community, a public forum, unfortunately we do not have access to your customer account. Questions about the license can only be answered by the support team.
  Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT", by e-mail, chat and telephone. Questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR.
  You have already contacted the support team. It would be useful to continue contacting the support team with precise information about your request.
  Thank you for your understanding.

  Kind regards

  Ja 0 Nein

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.