Activation code not working. agian

Permanently deleted user

• 17. April 2020 16:46

Hello, i have Avira prime for a month with 5 devices, its going to expire but it automatically renewed but the activation code is not working again sadly so if you could help me that would be appreciated, it says it has the maximum uses but it doesn't because it was just renewed, it also still shows i have Avira prime but i turned off the subscription but it still shows i have Avira prime installed,

Anyways i would appreciate it if you could help me as soon as possible, and also how to make it so it doesn't automatically renew the prime.

Thanks!   

Ja 0 Nein

• 

  pascha45

  • 17. April 2020 20:50

  Hello Anthony,

  Please check your automatic license renewal settings at https://my.avira.com  under Subscription. There the automatic license renewal can be deactivated:

  https://support.avira.com/hc/en-us/articles/360000924057-How-do-I-disable-or-enable-Automatic-License-Renewal-of-my-Avira-product- 

  Please be so kind and send your request directly to the Avira support team. There you will find your Avira customer account with your personal data and your question can be answered directly. We have no access to your customer account in this user2user Community.
  You are a paying customer, you can reach the Avira support team from your Avira customer account https://my.avira.com  on the left side via SUPPORT.
  This is your case the right way to the support team and to your customer account.

  I hope this helps you!

  Best wishes and a nice weekend

   

  Ja 0 Nein

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