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    Hello Luciano,

    Unfortunately we can only support the German and English language here (for your information).
    Please describe your problem in one of these languages.

    You are a paying customer, you can log into your Avira account and receive support in Portuguese

    https://my.avira.com  ⇾ click on the left side ⇾ "SUPPORT".

    Is this information helpful, otherwise please contact us again.

    Kind regards

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