Charged for a phantom VPN subscription but couldn’t restore the subscription via app. That I downloaded from Apple store

Abgeschlossen

Permanently deleted user

• 30. April 2020 09:25

Ja 0 Nein

• 

  pascha45

  • 30. April 2020 18:04
  • Bearbeitet

  Hello,

  There is no synchronization between Apple and Avira. Therefore, no subscription or renewal is displayed in your Avira account.

  Should you ever reinstall the app, please select "Restore purchases" within the app. Apple will then recognize the subscription by your Apple ID and activate the app.

  Please excuse that we do not have a better / easier solution for you.

  We hope this information will be helpful to you.

  Many greetings

  Note: I just saw that you have already contacted the support team.

  Ja 0 Nein

Post ist für Kommentare geschlossen.