IPSec traffic is blocked

Permanently deleted user

• 4. Mai 2020 17:17

Hi there. I receive the above message when I try to set my location. Background info: I downloaded the software from the Apple Store. I've paid for a premium account. Can you help?

Ja 0 Nein

• 

  Permanently deleted user

  • 5. Mai 2020 11:38
  • Bearbeitet

  Hi Shilpa,

  this might be caused by your network configuration which is not allowing IPSec. There are two possible solutions for that:

  - 1 - Check if you can enable the following ports & protocols on your router:

  UDP: 500, 4500
  IP-Protocol: ESP
  TCP-Port: 10000 

  - 2 - Install the version from our website: https://www.avira.com/en/free-vpn

  Unfortunately, due to the way the Mac App Store works, we can't transfer your premium account from there. But you can ask for a refund of the premium account through Apple: https://support.apple.com/en-us/HT204084

  Let me know if this helps!

  Best

  Toni

  Ja 0 Nein
• 

  Permanently deleted user

  • 31. Juli 2021 00:49

  In your router configuration, look for something to enable "IpSec passthrough" or similar. It'll usually be glommed in with NAT or port forwarding settings.

  Ja 0 Nein

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