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  • Avatar
    pascha45

    Hello Peter,

    You have entered 2 email addresses in your Avira customer account. Are you sure that you are looking in the right mailbox?
    Just a thought about your problem.

    Many greetings

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  • Avatar
    Peter Ritchie

    Hi,

    I've just checked my profile and there's only one email address listed i.e. the "outlook.com" one. Can the email be sent to that address please and the other one deleted.

    Regards

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    pascha45

    Hello Peter,

    we are a publicly accessible forum, personal data may not be questioned or processed here - basic data protection regulation DSGVO. No, we can not give further help here, only: plus.com

    This account is not confirmed. It is unfortunate, but we cannot give further assistance here.

    Customers of the premium products can contact the support team directly.
    Contact us at: https://support.avira.com/hc/en-us 

    Many greetings

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