Ransomware

Mico Don

• 13. Juni 2020 20:14

Hi,

A week ago I turned on my laptop trying to access some of my files I found all the icons changed and every folder have a file DECRYPT_INSTRUCTION.txt saying my files are encrypted and I have to pay someone to send me a file to unencrypt my files and they want me to send 300£. I found a local online company [LINK REMOVED] they offer to have a look they contacted me the next day saying my data cannot be recovered even from windows restore as it was off and they suggested me to not pay the Ransomware I bought avira but nothing changed. is there is any way to recover my files?

Ja 0 Nein

• 

  Lukas Huptas

  • 15. Juni 2020 13:21

  Hello Mico,

  Sadly, we cannot provide any decrypting tool. We're really sorry about that and agree on the statement that it's not recommended to pay.

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

  Ja 0 Nein
• 

  anis abdellaoui

  • 23. April 2021 20:47

  how then we buy avira to clean ransomware  virus from our PC  

  Ja 0 Nein
• 

  pascha45

  • 24. April 2021 07:26

  Hallo Anis,

  Unfortunately, with the information you have provided, we cannot get a picture of your issue.

  We have seen that you have also contacted our support team, created a ticket and already received instructions.

  Further investigations can only be carried out by support, we do not have access to your customer account. We cannot initiate any checks from here with a ransomware virus infected installation.
  Furthermore, we are a publicly accessible forum, personal data may not and cannot be processed here according to the Data Protection GDPR.

  Please continue to stay in your self-opened ticket at the support. From there, all information can be exchanged via email in accordance with the GDPR.
  Thank you for your understanding.

  Many greetings and have a nice weekend

  Ja 0 Nein

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