My Avira Account
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I have recently received two emails from you telling me that you can not take payments for my account as the bank card number is no longer in use. As I have not had an Avira account for some time, I would like to know what is being taken from my account. The account problem is simply that I have a new card, but as I no longer had an account I saw no reason to supply you with my new number. This support system is dreadful as I have now spent 45 mins trying to find a way to contact you. Wouldn’t a phone number be easier..
Jean Ferguson
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Hello Jean,
Please check the licenses in your customer account at https://my.avira.com/
The license is always automatically activated at purchase to the account with which the license was purchased. If you do not find any subscriptions in your customer account, it means that you are not logged in with the e-mail address with which the invoice was sent to you. In your customer account at Avira there are 2 email addresses.
Please have a look at the following description: https://support.avira.com/hc/en-us/articles/360006730677-Why-did-Avira-debit-my-account-without-my-permission-If you do not want an extension, you can initiate a refund following the instructions below.
https://support.avira.com/hc/en-us/articles/360000744025-How-can-I-request-a-refund-for-my-Avira-order-
Customers of premium products with a valid license can contact the support team directly:- https://my.avira.com/en/dashboard/home ⇒ Support
- https://support.avira.com/hc/en-us scroll down ⇒ Contact Avira
If anything is still unclear, please let us know, we are happy to help.
Many greetings
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