I am being charged monthly for a subscription I don't have and don't want!
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I have been charged by CBI AVIRA 9.99 monthly starting on my 4/23/2020 statement. I have no subscription so I can't cancel it following your directions. If I don't get this resolved asap I am contacting a lawyer, and the FTC.
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Hello Ernest,
You have already created a ticket with the support team and your request is already being processed.
The license is always automatically activated on the account with which the license was purchased. If you don't find any subscriptions in your account, it means that you are not logged in with the email address you used to receive the invoice. There are 3 ! email addresses in your Avira customer account.
But you also have the possibility to check your email addresses. There is a difference in the username of the email address, one letter is missing. Therefore, you have 2 gmail and 1 yahoo email account - 1 email address is not yet verified.
The community is a public forum, everyone can read here, and for us the basic data protection regulation DSGVO applies.
The email addresses on gmail are completely identical, except for one letter. Could it be a typing error or is this the way you want to use it. With the correct e-mail address registered, the subscription is also displayed.
Please also check that your subscription is stored there - there, where the letter is missing - and that you can cancel it there. This would possibly complete further steps that you had announced.If something is still unclear, please let us know, we are happy to help.
Kind regards and a nice weekend.
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i have got the same problem and i cant find a way to cancel it i have been trying to find a way for the last hour
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Hello Alex,
With the correct e-mail address registered, your valid license will be displayed. Unfortunately, you have not given any information about your payment method.
Please log in at https://my.avira.com/ using the e-mail address you used for your subscription when you placed your order.The license is always automatically activated on the account with which the license was purchased. If you don't find any subscriptions in your account, it means that you are not logged in with the e-mail address you used for the invoice. There are 2 ! e-mail addresses in your Avira customer account.
1 under hotmail.co.uk
1 at yahoo.com - which is not yet verified.The Community is a publicly accessible forum, accessible to everyone, personal data is not permitted here - basic data protection regulation DSGVO.
In your customer account your license is shown under subscriptions:https://my.avira.com/en/dashboard/subscriptions/tabs/plans
With this data you can deactivate the automatic license renewal:
If something is still unclear, please let us know, we are happy to help.
Many greetings and a nice weekend.
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Hallo, i have bought your anti virus last weak. Then my PC had totally collapsed and the viruses are still there. I want to give it back within the return time. I don't want it any mor. So please transfer my paid back to my PayPal Account with the Email address
<E-Mail removed>
The reference number:xxxxxxxxx
Regards0 -
Hallo, i have bought your anti virus last weak. Then my PC had totally collapsed and the viruses are still there. I want to give it back within the return time. I don't want it any mor. So please transfer my paid back to my PayPal Account with the Email address
xxxxxx@gmail.com.
The reference number: xxxxxxxxx
Regards0 -
Hello Alaa Eddin,
The community is a publicly accessible forum, personal data should not be publicly displayed here, basic data protection regulation DSGVO. The personal data has been removed for your protection.
We are not allowed to initiate returns for customers. Only the customer himself can initiate the cancellation claim, here are the instructions:
https://support.avira.com/hc/en-us/articles/360000744025-How-can-I-request-a-refund-for-my-Avira-order-Unfortunately, we cannot deal with your request for the return of the license.
If something is still unclear, please let us know, we will be happy to help.
Kind regards and a nice Sunday
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@ ERNEST WHALEY
Hello Ernest,
You have replied with a "NOREPLY" email address, this is a notification email, it does not appear in this post. Hence, the note: Please do not respond to this message. The content in the Help Center is not updated by e-mail replies.
Only posts that are written here - logged in to the forum - are displayed here.You have 2 gmail email addresses in your customer account, in one of them there are 2 x "a" and in the other there is only 1 x "a", which means in the whole email address.
The license was activated on the email address with only 1 x "a".
This e-mail address is not verified. It will hardly be delivered to you.
Either you log in to your Avira customer account with the incorrect email address to access your license in order to deactivate it, or you inform the support team in a self-made ticket about the error so that they can correct the data: https://support.avira.com/hc/en-us scroll down ⇒ Contact AviraWe cannot do this from here, from the publicly accessible community - Privacy DSGVO.
We are sorry that we cannot help you from here. It is amazing what 1 small letter can trigger!
But the unpleasant circumstances caused by the small letter can be solved quickly when you have identified the cause.
We wish you a quick solution, a correction for your problem.
If something is still unclear, please let us know, you know the way to us...Kind regards and a nice Sunday
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