Scanning stopped at 69.4%

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Permanently deleted user

• 26. Juni 2020 08:36

I started a full scan, everything went well, but at one point the scan stopped continuing. It still checking C:\Windows\SysWOW64\rtmmvrortc.dll.

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• 

  pascha45

  • 27. Juni 2020 13:14

  Hello Indoril,

  Unfortunately without further details, we cannot judge what is not working with your scan, why this file stops the scan.
  Have you ever tried to have this file checked:  https://www.avira.com/en/analysis/submit-url 

  Or use it as an exception if you know what the file means.

  Customers of premium products with a valid license can contact the support team:

  • https://my.avira.com/en/dashboard/support/tabs/support directly from the customer account
  • https://support.avira.com/hc/en-us   scroll down ⇒ Contact Avira

  Maybe this information will help you. Otherwise, please give us more details about your operating system, Avira license...

  Best regards and a nice weekend

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