Credit Card charged

Abgeschlossen

Permanently deleted user

• 28. Juni 2020 14:36

Today at 2.32 pm my credit card was charged € 79.95 with a bank transfer in your favor despite the fact that a few days ago I canceled my subscription.
This is unacceptable and if I do not get immediate credit, I will activate every action against you, also giving the maximum diffusion to your behavior that I consider illegal and not respectful of my consumer rights.
I look forward to an immediate reply.
With best regards

Ja 0 Nein

• 

  pascha45

  • 28. Juni 2020 17:48

  Hello,

  It's no problem to get an immediate refund.

  Please check if the automatic license renewal is disabled in your customer account:
  https://support.avira.com/hc/en-us/articles/360001045178-How-do-I-cancel-my-Avira-subscription- 

  If a refund is desired please follow the instructions below:
  https://support.avira.com/hc/en-us/articles/360000744025-How-can-I-request-a-refund-for-my-Avira-order- 

  If anything is still unclear, please let us know, we are happy to help.

  Many greetings and a nice Sunday evening

  Ja 0 Nein

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