I don't see active Subscription , yet I'm being charged from 2 months
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Hi there,
my registered email id is xxxxxxxxxx@gmail.com where I don't see any active subscription but again I'm being charged.
Kindly stop charging me and cancel if you any active subscription at your end with immediate effect.
I would request you to refund the charges of 2 months ( $9.99/months) to same payment method.
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Hello Maddy.
Please note that this is a public community, for your own security, don't post any personal data such as e-mailaddresses or reference numbers here.
Make sure that the license and renewal that you are talking about is not related to another e-mailaddress.
This happens mostly with PayPal payments but can also appear if you changed the address in the past.
If you need specific help you can contact our support directly and send them the reference number of the renewed license or a copy of your bank transactions.
Thank you and best,
Dominik Kowalski
Customer Service Engineer
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"...if you need specific help you can contact our support directly and send them the reference number of the renewed license or a copy of your bank transactions...."
how can he/she do that? I have the same problem here and all I want is an email adress where I can expect a response from.
"My avira account" shows no subscriptions, yet pay pal keeps charging me since april 2020. I have tried contacting you by clicking on the link "https://avira-support.zendesk.com/hc/de/requests/new?ticket_form_id=360000004853" in several browsers but to no avail. I have tried allowing pop-ups etc. but to no avail. Could you please provide a means to get in contact with you so that I can get my money back? Thank you in advance
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Hello Thomas,
It is important to register with the e-mail address used at the time of purchase. You can then use this - this is your AVIRA access data - to log into your customer account at https://my.avira.com/ and from here take further steps with the activated license.
Please note the following information about PayPal payment in the following description:Following are instructions for refunds: https://support.avira.com/hc/en-us/articles/360000744025-How-can-I-request-a-refund-for-my-Avira-order-
Are these instructions helpful for you? As a customer with a valid and activated license you can contact the Avira support team directly.
If anything is still unclear, please let us know, we are happy to help.
Kind regards
Note: Here are instructions for return/cancellation of the Avira license:
https://support.avira.com/hc/en-us/community/posts/360012731917
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