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    pascha45

    Hello beverly,

    With this information is not a concrete solution of the problem possible but it would be extremely useful if you could tell us the operating system (Android, iOS) of the phone, which model (model number) and if all current updates are installed. Information about your installed Avira software is also a point that helps us to help you.

    So, please come back with useful information and we're glad to assist you.

    Kind regards

    NOTE: Just now we could see that you created a ticket at support and asked for a refund.

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