Locked out of my laptop after enhancing privacy in Privacy Pal

Permanently deleted user

• 1. September 2020 09:22

I changed my Privacy Pal settings from personalized to enhanced and did a restart.  Other user was shown instead of my picture and it asked for my password// pin / username or email all of which said was incorrect and kept me locked out.

Please get me back in as there is important information I need to access

Ja 0 Nein

• 

  Permanently deleted user

  • 1. September 2020 14:26

  Hey Cara,

  sorry to hear that you have such trouble with one of the Avira tools.

  Armin Posch pointed out a way how to receive access to your computer again:

  https://support.avira.com/hc/en-us/community/posts/360009486177/comments/360001801798

  Let me know if you need any further help.

  Best
  Toni Ruch
  Avira Community Manager

  Ja 0 Nein

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