Recover product sent to an old email account

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Susana Delgado

• 5. September 2020 18:57

I made the mistake of not changing the old email address with the new one before buying my last product, so now I cannot use it. Is there anyway to resend it to the new email address, the old is not operative

Ja 0 Nein

• 

  pascha45

  • 5. September 2020 20:40
  • Bearbeitet

  Hello Susana,

  Did you make the new license as an extension? Is your old license still running? Please check your customer account under https://my.avira.com  whether a license is displayed there and whether it is still valid. If so, you could contact the Avira support directly and describe your problem about the new license and the  new email address:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • https://support.avira.com/hc/en-us?utm_medium=KB&utm_source=CS&utm_term=refund 

  We do not have access to your account here, we cannot and may not process personal data here -  Data protection GDPR.

  If something is unclear, please let us know, we will be happy to help.

  Best wishes and a nice weekend

  Ja 0 Nein

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