Error 400 (disabled_account)
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Hi,
I had Avira Antivirus Pro subscription, I had to reimage my PC and now when I want to install it again I got message
Your account is disabled and scheduled for deletion. Please register a new account using a different email address.
Error 400 (disabled_account)
I cannot log in on my account and reactivate my subscription.
Could you please help?
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Hello Milan,
Our question: do we understand this correctly, you have done a system restore? A system restore is a process where errors often occur. Or have you set up your system again?
You have not entered any information about the installed OS. When did you purchase the licence, did you have to use the activation code separately?
Maybe you still have an old activation of the license, where the activation code had to be used separately.
Please register again with Avira using the email address with which the license was purchased.
Do you still have the documents from the purchase of the license, invoice or reference number or the old activation code?
You may be able to carry out a repair installation or a manual reinstallation with the data.
https://support.avira.com/hc/en-us/articles/360002858514-How-do-I-perform-a-manual-reinstallation-of-my-Avira-product-Without further details we can only guess what leads to this information.
If something is still unclear, we are happy to help.Many greetings and a nice weekend.
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Hi,
I reinstalled my Windows / set up my system again. No, I did not have to use activation code separately, if I remember correctly.. I Bought it this year / in April. I have documents from the purchase of license invoice, reference number, activation code... I will register again with the same email address with which I made purchase. What about next steps after registration?
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