Late cancel of my subscription after trial

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Permanently deleted user

• 21. Oktober 2020 07:58

I am a university student and want to try the free trial of avira for the first time. But since the subscription is quite out of my league, I plan to cancel it after my trial done. But I forgot to cancel it, and since my account has insufficient credit limit. It just keep notify me. Can I somehow prevent it please. I know its my fault but I can’t pay for this subscription.

Ja 0 Nein

• 

  pascha45

  • 21. Oktober 2020 08:36

  Hello Đào Hoàng Long,

  Here the community is a publicly accessible forum, personal data may not and cannot be processed here - Data Protection GDPR.
  Unfortunately we do not have access to your customer account here.
  Here you will find a link to cancel your license:
  https://support.avira.com/hc/en-us/articles/360000924057-How-do-I-disable-or-enable-Automatic-License-Renewal-of-my-Avira-product- 

  Your situation with the licence is unfortunate, but please contact the support team with your request. Based on the contract documents available there, a solution to the problem can be discussed.

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us?utm_medium=KB&utm_source=CS&utm_term=refund 

  If anything is still unclear, please let us know, we will be happy to help.

  Kind regards

  Ja 0 Nein

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