have account but installation failed. Its asking for a CD rom ??

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Laurent Leyssens

• 1. November 2020 14:03

have account but installation failed. Its asking for a CD rom ??

 

Ja 0 Nein

• 

  pascha45

  • 1. November 2020 15:59

  Hello,

  Here you will find instructions on how to report this and how to remedy the situation.

  https://support.avira.com/hc/en-us/articles/360002518898-Why-can-I-not-remove-the-older-version-of-Avira- 

  https://support.avira.com/hc/de/articles/360002518898-Warum-kann-ich-die-%C3%A4ltere-Version-von-Avira-nicht-entfernen- 

  A Microsoft tool is specified, which is sometimes not possible to achieve

  For this, a link was inserted by Avira - Toni Ruch - as a replacement:

  https://support.avira.com/hc/en-us/community/posts/360013178298-Installationspaket-nicht-gefunden-Neuinstallation- 

  Please try this one and we would appreciate a reply.

  A few days ago it was still successful with 2 customers.

  Many greetings and a nice Sunday

  Ja 0 Nein

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