Virus detection when opening Outlook but no log and no quarantine available
Hi hope you can help : everytime I open Outlook on my MAC Avira provides alerts every few minutes for different virus files starting with klcB-several numbers that changes at every detection. But the log button to identify where the virus file is located does not work and the file is not sent to quarantine. I have tried to run other antivirus but no viruses are detected. I wonder whether it is a virus false alert....in any case it is annoying to have this constant detection and I fear that files are created in my temp directory. Any idea how to solve this? I was thinking to reinstall from scratch outlook but not sure it is a good solution.
Thank you
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Hello Frances,
Well, depending on your used Outlook version of macOS it's a quite difficult situation.
Background: If an infected mail is received by Outlook, parts of the message are stored in a .pst/ .mdb file of Outlook even when the message is already deleted. Sadly, no other application is able to access (read/ write) this database file.
With further Outlook versions, there's been an option to rewrite this .pst/ .mdb file straight from the Outlook settings. This option isn't available for a couple of years anymore.
So, a clean reinstallation of Outlook is the only way to get rid of these left-over parts if you are using a supported version.
Best,
Lukas Huptas
Avira Community Manager
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Thanks Lukas, I have an Outlook 2016 version, I will try to upgrade to a more recent one and see if the problem gets solved. Thank for now. Best
Frances
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Hi again
Unfortunately after having cancelled the previous outlook 2016 installation - including the associated files in the Library Containers and Group containers - and installed a clear new version of outlook /office 365, AVIRA stil detects every 2 minutes files starting with klcB- and a sequence of numbers, that changes after each detection. But only when outlook is open.
Any idea how I can solve this? Thanks
Frances
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Those files are now quarantined and the log shows they are in /private/var/folders/jk/dxm9hxyx4yj56cjggs9x21z00000gn/T/com.microsoft.Outlook/Outlook Temp/kclB-1647366224[uPbO]
so still associated with outlook
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Hello Frances,
Please try this:
- Deactivate on-access-scanner of Avira
- Run macOS Terminal
- sudo rm -f /private/var/folders/jk/dxm9hxyx4yj56cjggs9x21z00000gn/T/com.microsoft.Outlook/Outlook Temp/kclB-1647366224[uPbO]
- Enter your password and hit "Enter"
- Activate on-access-scanner
Best,
Lukas Huptas
Avira Community Manager
0
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