account hacked

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Fardin Anik(范丁)

• 30. Oktober 2020 22:24

my avira anti virus acc has been hacked in an attempt to take more of my passwords i assume. they changed my email and password to the account so i no longer have anti virus on my pc it would be nice is you guys had an easier way of getting your account back i recived an email last night that my email to the account had be changed and it took me until now to figure how to contact you guys i would be nice to have a phone number in canada, i really hope this gets reolved and i am able to get my account back soon

Ja 0 Nein

• 

  pascha45

  • 1. November 2020 08:27
  • Bearbeitet

  Hello Mike,

  Below you will find instructions on how to proceed in case of malware infestation:

  https://support.avira.com/hc/en-us/articles/360010448378-Performing-a-virus-cleanup 

  https://support.avira.com/hc/en-us/articles/360002303238-What-is-malware- 

  https://support.avira.com/hc/en-us/articles/360001163189-How-do-I-submit-suspicious-files-and-URLs-to-Avira-Virus-Lab-  new link added p45

  Customers of premium products with a valid license can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us  scroll down to Contact Avira

  Unfortunately, we are a publicly accessible forum and cannot process personal data - Data protection GDPR.

  Best regards and a nice weekend

  Ja 0 Nein

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