I canceled the subscription, yet Avira keeps trying to take my money for a new subscription

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Permanently deleted user

• 4. Dezember 2020 16:29

reference number: 250103524

 

I couldn't find an answer to my specific problem, or a way to contact someone directly. 

I canceled my subscription BEFORE the trial period expired, and yet Avira keeps trying to take my money every day and I keep being spammed on my e-mail about it. I am now afraid to even put money on the card because it might get taken by Avira. 

No active subscription on my account. 

I need help with this! 

Ja 0 Nein

• 

  pascha45

  • 7. Dezember 2020 12:32

  Hello Ilinca,

  Unfortunately, your description is not really understandable.

  • You get a payment request every day?
  • Do you get a notification about this demand - HOW?
  • By whom is this payment notice issued daily?
  • Do you have an invoice number?
  • On a request for payment is usually a description - product?
  • To which e-mail address was the invoice sent?

  Please be so kind and let us have more detailed information, without this we cannot find any explanation to your request.

  Thank you for your understanding.

  With the answers to the questions and a detailed description we will be happy to help you.

  Best wishes and a peaceful pre-Christmas time

  Ja 0 Nein

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