NOT WORKING SINCE I STARTED PAYING

Emily Windsor-Cragg

• 10. Dezember 2020 19:33

IN THE PAST I USED AVIRA FREE, AND IT WORKED FINE

NOW THAT I AM PAYING $9.99 PER MONTH, THE PROGRAM BALKS AND NO LONGER WORKS.

ON THE TASKLINE, IT DOESN'T EVEN ACTUATE.

WHAT DO i DO NOW?  I STILL NEED THE PROGRAM TO WORK,

BUT CHOOSING TO PAY DID NOT HELP ITS FUNCTIONALITY.

PLEASE ADVISE .  EMICRA8@AOL.COM  charged through cleverbridge.

 

emily cragg

Ja 0 Nein

• 

  pascha45

  • 11. Dezember 2020 14:44

  Hello Emily,

  The Avira Prime version has many new applications that you first have to familiarise yourself with.
  Did you previously have the version "Avira Free Security for Windows", i.e. the current free version?
  Please log in https://my.avira.com/de/auth/login  under ABOS
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans  your licence will be displayed.

  Here you will find instructions on how to install the Prime version:
  https://support.avira.com/hc/en-us/articles/360001861017-How-do-I-purchase-and-install-Avira-Prime-on-cross-platforms- 
  Did you follow these instructions?

  Here you can find a video about the Avira Prime version https://www.youtube.com/watch?v=iRTYQVskN0M 

  If anything is still unclear, please let us know, and we will be happy to help.

  Best wishes and a peaceful pre-Christmas time

  Ja 0 Nein

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