Refund of Purchase
Beantwortet
I bought Avira Prime for 2 years on November 23rd but I decided that I didn't want to use it anymore. I requested a refund on December 4th but I have not received any response from the support team yet. The right of withdrawal states that for 1, 2, or 3 year subscriptions, I can request a refund within a 30-day period. Clearly, my request is within that 30-day period. is my request being ignored? What's taking so long? I'm starting to get worried and impatient.
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Hello William,
If you have applied for a refund, you will certainly have a copy of the refund application.
You are posting here in the community, a publicly accessible forum.
Personal data cannot and must not be processed here according to the Data Protection GDPR. We have no insight into refund requests, which are directed to the support team.Customers of the Premium products with a valid licence can contact the support team directly:
- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down to ⇒ Contact Avira
The support team will be able to answer your question based on your contract documents. Unfortunately, we cannot give you any information about your contract data from here, the public community. Thank you for your understanding.
If anything is still unclear, please let us know, and we will be happy to help.
Best wishes and a peaceful pre-Christmas time
-1 -
I've been trying in vain to place a request for a refund. I need to have a licence but i don't know what a licence is. is it a code number or what? Do I need to turn my subscription off before I find the licence and place the refund request? Help!
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Hello Paul,
Double post: https://support.avira.com/hc/de/community/posts/360012987398
Kind regards
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Dear sir,
I wrote to your firm a couple times but it seems no one is home at your firm. Avira charged me for another two year subscription since I cancelled my subscription a long time ago. I request a prompt refund of my membership fee. My emailadress is vwyn44st@outlook.com. Please refund my 79 euros and respond! I send a message with the paypal invoice also!
See below I have no subscriptions
Hello, edward wilms! 23.02.2021
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