Avira Antivirus Pro
Hi, I paid for a three-year license of Avira Antivirus Pro in 2018 (it is about to expire) but it does not appear in my account, I have Avira Free running, why?
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Hello Maria Alessandra,
Please log in to your customer account https://my.avira.com/de/auth/login , under ABOS https://my.avira.com/de/dashboard/subscriptions/tabs/plans your active licence is displayed.From there you can initiate this process by clicking on INSTALL.
If the licence is not displayed, please check your e-mail address with which the licence was purchased and log in to your customer account with this address.
Under Payment history you will also see the invoice for this licence with the expiry date.
Have you activated the automatic licence renewal?Your question: Why? - We cannot say it here.
If you have further questions about your licence, you can contact the support team, where your contract documents are stored, to which we do not have access here in a publicly accessible forum - Data protection GDPR.
Premium customers with an active licence can contact the support team directly:
- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down ⇒ Contact Avira
If anything is still unclear, please let us know, and we will be happy to help.
Best wishes and a peaceful pre-Christmas time
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