Avira does not detect that I am premium

Beantwortet

Francisco Javier Oter

16. Dezember 2020 13:34

Hello

My problem is that my resident Avira in my Hp laptop does not detects I am a prime user as the web knows.

After uninstall and install Avira again the problem persists.

This only happens with the laptop. Two more PC works fine.

Windows 10 is the OS I use.

Thanks

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Kommentare

4 Kommentare

pascha45

16. Dezember 2020 19:40
Hello Francisco,

Please describe exactly how you proceeded with the installation on the laptop.
Which operating system is installed on the laptop? Also WIN 10?

Did you follow these instructions?

https://support.avira.com/hc/en-us/articles/360001861017-How-do-I-purchase-and-install-Avira-Prime-on-cross-platforms-

If something is still unclear, please let us know, we will be happy to help

Best wishes and a peaceful pre-Christmas time
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Francisco Javier Oter

6. Januar 2021 14:06

Please, can you give me an e-mail adress for a complete information of the problem including screenshots ?
Thanks

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pascha45

6. Januar 2021 15:14
Hello Francisco,

Below is a description of how you can contact the support team as a Premium customer.
- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down ⇒ Contact Avira
If anything is still unclear, please let us know, and we will be happy to help.

Many greetings
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Francisco Javier Oter

18. Januar 2021 16:29
Hello Irina,

Unfortunately, following your steps from the first to the last, the problem remains exactly the same. I have tried it twice with the same result.

Perhaps a clue is that after installing Avira, the program opens automatically, the word prime appears and Avira works fine. I can look for duplicates, optimize start-up and use the other functionalities but, if I close the window or restart the PC, it no longer detects the prime version and it hangs.

Thanks for your interest.

Javier Oter
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